Crossbar FAQs

1. Click "Sign Up" that will show at the top left of the site over your organization's logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up.

How to add your Participant(s)

After you complete your account setup, you'll be prompted to add a Participant/Player to your account.

If you need to add another participant to your account at any time, you can follow these steps:

1. Log into your Account and choose "Account"
2. On the Participants tab of your Account menu, select "Add Participant"
3. Select Add Participant
4. Complete Player Profile (name, birthdate)

1. Log in to your account
2. Select Account (upper left corner)
3. You should see Participants (the default tab)
4. Select "View Details" next to your player's name
5. Click on "+ ADD ACCOUNT"
6. Add the individual's email address in the form and click the ADD ACCOUNT button below.

From there, you'll see the full calendar of events for all of your teams or participants, with the option at the top right of the screen to download a Calendar Feed:

Selecting the Calendar Feed will bring you to a menu, where you can follow specific instructions for ensuring you download the Family Calendar to your preferred calendar:

Calendar FAQ's:

• I have two players who want to see only their schedule without their sibling's practices/games, how do I import only one team's schedule?
• To ensure each of your players has their personalized schedule on their synced devices, we recommend adding an account on Crossbar that just has access to each player. Click here for more instructions on how to add a new account to a participant.
• For example, if one player has an email address, add their email address to their player participant on the site. Then your player can log into the site with their email and sync their family calendar that will just show their schedule. You can then do the same thing for your additional players.
• Can you download the Calendar Feed from the mobile app?
• Yes, you can navigate to your Family Calendar from the mobile app menu to import the calendar. From Apple Devices the calendar will open in the Apple Calendar; from Android Devices, the calendar will open in Google Calendar.
• My family calendar isn't showing any events, how do I make sure my schedule is listed?
• If your Family Calendar does not have any events, there could be a few reasons.
• If you have just gone through registration, your player may not be rostered to a team yet; your organization will likely add your player to a team soon to start scheduling events.
• If your player is rostered to a team, your organization may not have added events to the calendar yet.
• If you do not have a participant associated with your account, you'll need to have the primary account add you to that participant for you to see their team's events on your calendar. More info on that here!

1. Make sure your profile settings are set to receive emails from Natick Comets.
2. If you the Comets has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@natickcomets.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

From there, you'll see a Billing option on the left menu.

The Billing page allows you to view your payments/balances, as well as edit or remove old Payment Methods.

If you do not see your teams showing, you may need to be granted access to your player’s profile by the primary account who registered your player.

For more information and the steps for that user to follow, please see more here.

When you log into the mobile app, click on the menu button and then Teams, where you will be presented with a list of active teams that are associated with your account.

If you are missing teams from your list in the app, it is likely because your account is not associated with the team.

If you are a player or a parent:

Verify that your account is associated with the participant.

1. Log in to your organization's website using the same email address.
2. Click Account in the top navigation.
3. Click Participants on the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. If you do not see the player, then you request access to the player from the user who registered the player. Click here for help.
5. If you see the player, click on View Details.
6. Once on the player profile, scroll down to Teams.

• If the team is NOT listed, then it means one of two things:

1. The player has not been rostered on the team.
2. The user that registered the player has added a new instance of the player to their account. Go back to step #4 above to request access to the new player.

• If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date. If that is not correct, please contact your organization and ask them to verify that the end date of your team's season is configured correctly.

If you are non-parent team staff:

If you are a non-parent member of the team staff and you do not see your team listed, the email address that you are logged in with is not listed as a staff member for that team. Please reach out to your organization to get your account added to the team staff.

How do I update mobile notification settings?

1. Log into your organization's website.
2. Click on Account in the top left.
3. On the left hand side you'll see "Notifications"
4. Under "Mobile Notifications" you can change your preferences.

Off - No notifications about changes to games or other events

All - All notifications about changes to games or other events

All Games. Other events in the next 14 days - Notifications about changes to all games. Only notifications about changes to practices and other events in the next 14 days.

All events in the next 14 days - Notifications about changes to games, practices, and other events in the next 14 days.